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Frequently Asked Questions

For ease of reference, our frequently asked questions have been grouped into categories. Please select the category that is of interest to you to proceed.
 Chequing Accounts
1. How much money do I need to open a personal chequing account?
$100.00 for EC personal, $200.00 for US personal 2. How much money do I need to open a club, association or business
     chequing account?
$200.00 for either EC or US account. 3. Do I need ID to open an account?
Yes, 2 pieces of ID are required. A passport and a government-issued picture ID. Children under age 12 who hold a Future Planner account may present a birth certificate. 4. Can I remove a name from a joint personal chequing account?
No. The account would have to be closed and a new account opened. 5. How can I add someone’s name to my chequing account?
Write a letter indicating the name(s) of the person(s) to be added, and indicate what the signing instructions are to be. 6. How long is a cheque valid for?
A cheque is valid for 6 months. 7. What do I do if a cheque is lost or stolen? Report the matter to the Bank immediately! If you have access to online banking, you can forward the information immediately via online banking. Please state the date, payee and amount of the cheque. 8. Are there any penalties for closing a National Bank Account?
Closing a chequing account within 6 months of opening attract a $25.00 fee.
 General Savings Accounts
1. How much money do I need to open a basic savings account?
$10.00 for EC personal or $200.00 for US personal 2. How much money do I need to open a basic savings account for a club,
     association or business?
EC$10.00 or US$200. 3. Do I need ID to open an account?
Yes, 2 pieces of ID. A passport and a government issued picture ID. 4. Can I remove a signatory from a personal savings account?
No. The account would have to be closed and a new account opened. 5. Can I remove a signatory from a club or business savings account?
Yes, upon receipt of authorized written instructions. 6. Can I add someone’s name to my savings account?
Yes. You should accompany the person who is to be added and indicate intentions to a Bank representative. 7. Are there any penalties for closing a National Bank Account?
Closing a savings account within 6 months of opening attract a $25.00 fee.
 Future Planner Savings Accounts
1. How much money do I need to open a Future Planner account?
$10.00 for EC personal or $200.00 for US personal 2. Do I need ID to open an account?
Yes, Government issued ID, school ID and/ or birth certificate. 3. When can my child operate his/her account?
When he/she reaches the age of 12. 4. What happens to my Future Planner Account after I turn 18?
The account automatically transitions into a regular savings account.
 Target Savings Accounts
1. What is the Target Savings Account?
The Target Savings account is an account to which a pre-determined amount is deposited weekly, bi-monthly or monthly over a 12 month period. 2. Who is it designed for?
It is designed for anyone who wants to save a specific sum of money over a 12 month period in a high interest bearing account. 3. How much does one need to open the account?
Minimum deposit of $100.00. 4. Can the account be opened with any other amount?
Yes. The account may be opened with an amount greater than $100.00. However, the amount deposited monthly must be equal to the initial deposit amount. 5. What target periods are allowed?
The contracts are for one year only. 6. Do you have to withdraw at the end of the targeted period?
No. The funds will automatically roll over under the same deposit agreements. Unlimited withdrawals may be made during the month after the account matures (the grace period). 7. Is it the same as a fixed deposit?
No. Fixed amounts are deposited to the target account on a regular basis, preferably by standing instructions, whereas additions to a Fixed Deposit account can only be made upon maturity. 8. Can one withdraw from the target savings?
If withdrawals are made before the end of the period, the account would revert to a regular savings account. Unlimited withdrawals can be made during the month after the contract expires.
 Horizon 55 Savings Accounts
1. What is a Horizon 55 account?
An ECD savings account for persons who are 55 years and older. 2. How much money do I need to open the account?
Minimum of $10.00. 3. What are the primary benefits?
  • Pay interest monthly
  • Pays a higher rate of interest
  • Account holders no pay chequing account fees
 ATMs
1. Can I make deposits at the ATM?
Deposits can only be made at the Head Office, Pelican Mall and Sandy Point Branch ATMs. 2. How long does it take for my deposits to be credited to my account?
Deposits made before 2:00 pm Monday - Thursday and before 4:00 pm on Friday will be credited the same day. Deposits made after the stated hours will be credited the following business day. 3. Can I pay bills at the ATM?
Yes you can. Simply complete a form at the Customer Service Department at any branch or send a letter to the bank with the account to be debited and the utility numbers to be credited to sign upo for the service. 4. Where are the ATMS Located?
Click ATMS on the home page for our ATM Locations.
 Debit Cards
1. What is VISA Debit Card?
A VISA debit card is the most widely used electronically coded plastic. The National Bank debit cards has VISA Brand marks and the dove design hologram the PLUS on the back; this card can be used on any Automated Banking Machine or POS system that accepts VISA cards. 2. How is the debit card different from a credit card?
The card accesses funds directly from your bank account. It can only be used if you have money on the bank. A credit card on the other hand, allows you to buy goods and services now and pay at a later date. Interest is charged on your outstanding balance. 3. How can I get a card?
To be eligible one must have a National Bank account in good standing and complete an application form. The application form should be delivered to any of our 4 branches or the Card Center.
4. How can I get a gold card?
The account holder have a minimum of $10.00 and $10,000 to obtain a classic and gold card, respectively. 5. How soon can I get a card?
2 - 5 business days 6. How do I get my card?
Card and pin are mailed under separate cover within 5 business days. If you would like to collect your card you can indicate it on your application. 7. What is personal identification number (pin)?
A pin is an electronic signature consisting of 4 digits that is required to access your account at an ATM. Your pin should not be shared, and should be kept in a safe and secure place separate from the card. 8. What is the cost of cash advances from the National Bank ATM
It is free. 9. What is the cost of cash advances from other ATMS?
a. The cost on an EC account is 2% of transactions $500.00 and over or a minimum of $10.00 EC.
b. The cost on a US account is 2% of transactions over $500.00 and over or a minimum of $10.00 US.
10. Why do debit card transactions reduce my available balance before they appear on my statement?
Merchants have 21 days to process their claims. Once a transaction is approved funds are held. When the merchants claim the money, the item will appear on your statement. If the merchant does not claim the funds within 21 days the hold on the account will be released. 11. How many accounts can I link to my debit card?
One (1) chequing and one (1) savings for point of sale transactions. When you use you card at the ATM you have access to all your accounts. 12. Can I have more than one card attached to an account?
No. 13. I have my card linked to my savings account and my chequing account but my transaction was not approved although I have enough money on the accounts?
• The system goes to the primary account to process the transaction. If there are insufficient funds on that account it will look to the secondary account.
• If there are insufficient funds on that account the transaction will not be approved.
• The entire transaction amount must be on one account for the transaction to be completed. The system will not take a portion of the funds from each account to complete the transaction.
14. When are statements issued?
Statements will be issued monthly. However you may access your activity 24/7 with Online or Mobile Banking. 15. What happens if I loose my card outside of normal business hours?
Visit our website or log on to online banking to block your card immediately. Lost cards must be reported lost within 24 hrs. Call 1(866) Nat VISA (1(866) 628 8472). The call will be forwarded to a bank representative and the card will be cancelled. 16. What happens if I am off island and I want a replacement card?
We can reissue a new card and courier sent to the address that you choose. Your account would be debited for the cost. 17. What can I do if there are charges on my statement, which I did not authorize?
You have 45 days from the transaction date to file a complaint in writing. Your queries will be forwarded to the Card Centre and the charges will be investigated.
 Black Card (Credit)
1. What is a Credit Card?
A card issued by the Bank that allows individuals or companies to purchase goods and services and pay for them later, often with interest. 2. What is the BLACK CARD?
The SKNANB Visa Credit Card. 3. What types of Cards are offered?
• Visa Classic Credit Card - Personal Use - (EC/US).
• Business Classic Credit Card - Company Use - (EC/US).
4. Where can I apply for the card?
You may apply at the Card Centre or at any of our branches. 5. How will I receive and activate my card?
You will receive a monthly statement detailing your purchases showing the outstanding balance and minimum payment required for that billing cycle. 6. How long does it take for my application to be processed?
Approximately 5 business days. 7. How will I be billed?
A pin is an electronic signature consisting of 4 digits that is required to access your account at an ATM. Your pin should not be shared, and should be kept in a safe and secure place separate from the card. 8. Why is it important to pay your bill on time?
• To establish a good repayment record and credit history.
• A good credit history improves your chance of increasing your credit limit.
9. How can I increase my credit limit?
Your payment performance will be reviewed bi-annually. Your credit limit may be increased based on your payments, credit history and other relevant criteria. You may also apply for an increase 10. Will I have to provide security to get a Visa Credit CARD?
Not necessarily. The Bank may issue unsecured, partially secured or secured cards depending on a person’s credit history, bank deposits and relationship with the Bank. 11. What is a secured Card?
A credit card that is backed by deposits or real property and other acceptable collateral (for example stock). This arrangement is typically an individual whose limit is equal to the credit balance in the cardholder's account at the issuing bank. A credit card may be fully secured partially secured or unsecured. 12. Where can I use my Credit Card?
You can use your BLACK CARD any where Visa Cards are accepted; restaurants, retail stores, and online. 13. What happens if I do not make my monthly payment on time?
If you fail to make at least your minimum monthly payment on time a late payment fee of EC$25 for cards issued in EC Dollars and US$25 for cards issued in US Dollars will be applied to your account. The card may be eventually cancelled if it is not operated satisfactorily. 14. What are the benefits?
SKNANB BLACK CARD offers competitive interest rates and a VISA Loyalty Programme. 15. What is the VISA Loyalty Programme?
A programme that allows you to accumulate points that can be redeemed for hotel accommodation, car rentals and airline tickets. 16. How are points earned?
You will receive one (1) point for each US dollar spent or equivalent using your credit card provided your account is not past due. 17. How would I redeem points to purchase an airline ticket, rent a car or book a hotel?
Contact your programme administrator with the relevant dates and destinations for each transaction. The programme administrator will make the bookings and send a quotation which you are required to confirm. 18. What are the Annual Fees?
  Individual Business
Primary Cardholder EC$125/US$50 EC$175/US$80
Co-Applicant/Additional Cardholder EC$75/US$30 EC$80/US$30
 Visa Black Card Rewards Programme
1. What is the VISA Rewards Programme?
A programme that allows you to accumulate points that can be redeemed for hotels, car rentals, airline tickets and cruises. 2. What is a reward?
A reward is a certificate or voucher which is sent to you via email or airmail after you have successfully redeemed points for a specific purchase. The reward certificate/voucher must be presented to the merchant when the service is being used. 3. How can I participate in the VISA Awards Programme?
All Black card Holders are automatically enrolled. 4. How are points earned?
You will receive 1 point for each US dollar spent or equivalent using your credit card provided your account is not past due. 5. Can I redeem my points for cash?
No. Points do not have a monetary value. 6. Do additional cardholders receive points separately?
No. All points earned are credited to the same rewards account. However, if a cardholder has more than one visa account, each account will earn points individually. 7. Can I combine points from different accounts to redeem rewards?
The programme allows you to transfer points to other customers within the programme. To make a transfer contact the programme administrator. 8. Do I receive points for all charges to my account?
No. Only transactions that are used to purchase goods and services add points to your account. 9. Who is authorized to redeem points on an account?
The primary cardholder. 10. Will my points expire?
Your points will expire on December 31 of the third year after they were accumulated. 11. Where can I find a list of reward tiers?
Contact your program administrator for all information regarding points and rewards. 12. How would I redeem points to purchase an airline ticket, rent a car, book a hotel and book a cruise?
• Contact your programme administrator with the relevant dates and destinations for each transaction. The programme administrator will make the bookings and send a quotation which you are required to confirm. • Customers need to contact the Program Administrator for all information. 13. Can my award certificates be forwarded to me electronically?
Yes. Your reward certificate may be sent electronically. 14. How can I purchase additional points?
Contact your program administrator. 15. If I do not confirm the quotation provided by the programme administrator would I lose my points?
No. The quotation must be confirmed for points to be deducted. If you do not confirm the quotation your points will not be affected. 16. How do I contact the programme administrator?
You should call 465-2204 ext 1405 Monday to Friday from 8am to 4pm eastern standard time or email eloiset@sknanb.com. 17. If I cancel my card, can I redeem my points thereafter?
No. Points are forfeited upon cancellation of your card. 18. Do I qualify for the VISA Travel Accident Insurance?
You will automatically qualify if your flight is purchased using programme points. 19. What is the value of the coverage?
• VISA Classic is up to USD $75,000 • VISA Business is up to USD $250,000 • For more details contact your programme administrator 20. If I use programme points to rent a car am I automatically covered by insurance and what are the terms and value of the coverage?
• Visa Business cardholders are automatically covered for car rental insurance. Visa Classic cardholders are not covered for car rental insurance. • Please contact the Program Administrator for more information 21. Who are the participating merchants?
• All hotels and airlines are participating provided they are registered in the main hotel reservation and airline reservation systems. • All car rental agencies and cruise lines are also included in the rewards program 22. What are the General Terms and Conditions when using points to pay for hotel reservations?
• Reservations must be booked at least five (5) business days in advance. • Hotel rewards generally include the value of the room accommodations and taxes. 23. What are the General Terms and Conditions when using points to pay for car rental?
• Reservations must be booked at least five (5) business days in advance • Rewards are valid only for the vehicle class and number of days specified in the reward certificate; the make of the car cannot be guaranteed. • The Cardholder is responsible for the reward certificate. The car rental company or the programme will not replace any certificate that is lost or stolen. 24. What are the General Terms and Conditions when using points to pay for airline reservation?
• Reservations must be booked at least five (5) business days in advance • All air tickets obtained as a reward may be subject to departure taxes, depending on the country
 Gift Cards
1. What is the GiftCard?
The National Bank Giftcard is a prepaid card that can be used to purchase goods and services anywhere MasterCard is accepted both in St Kitts and throughout the world. (Supermarkets, Jewellery stores and even online). 2. Can more than one recipient’s name be on the GiftCard?
No. The card is pre- printed with a long number as on many credit cards and is used just like cash with no name attached. It is to be used in full then discarded. 3. Are there any restrictions on who may be issued a GiftCard?
Yes. Persons under the age of 16 will not be issued Gift cards. Giftcards can be gifted to anyone. 4. What are the different denominations for the GiftCard?
Giftcards are available in any denomination up to EC $1,000.00. 5. How will the recipient know the amount of the gift?
The card package states the sum that is loaded on the card. You may also register your card online at www.nbcardservices.com where you can track your purchases and your balance. 6. How long is the GiftCard good for?
The expiration date is printed on the front of the card. 7. Can the GiftCard be used for online purchases?
Yes. To do so, simply register your card at www.nbcardservices.com and insert your billing and shipping address. 8. What is my billing and shipping address?
• Shipping address is where online merchants can ship your purchases.
• Billing address is your home address.
9. What if the purchase is less than the balance on the GiftCard?
In this case, a balance will remain on the card to be used at another time. 10. What if the purchase is more than the balance on the card?
It will be declined. You can check your balance and track your transactions at www.nbcardservices.com. 11. Can I use my card at the ATM?
No. 12. What happens if the GiftCard is lost or stolen?
The Giftcard is like cash, so if lost or stolen it cannot be retrieved. 13. How can the GiftCard be purchased?
National Bank Giftcards are available at any branch as well as from Harpers Bookstore, City Drug Store and Techsperts on Liverpool Row. 14. What is the cost of the card?
The card costs $10.00 plus VAT.
 MasterCard Prepaid Card
1. What is the prepaid card?
• A US denominated National Bank Master Card which is reloadable. You can load with money to use everywhere Master cards are accepted.
• You can pay bills, shop online and off. No credit check or prior bank account is needed simply sign up, add money, and start using it.
2. Are there any restrictions on who may be issued a Prepaid Card?
Yes. Persons under the age of 16 will not be issued Gift cards. Giftcards can be gifted to anyone. 3. How can I acquire a prepaid card?
Complete an application at the Card Centre. Your card and pin will be mailed to you or you may opt to collect them. 4. How do I activate and load my card?
Send instructions to MCload@sknanb.com indicating the amount to be loaded and the account to be debited. 5. How much money can load on my card?
You can load up to US$5,000.00 daily with a ceiling of US$20,000.00 per month. 6. Can the Prepaid card be used for online purchases?
Yes. To do so, simply register your card at www.nbcardservices.com and insert your billing and shipping address. 7. What is my billing and shipping address?
• Shipping address is where online merchants can ship your purchases.
• Billing address is your home address.
8. What if the purchase is more than the balance on the card?
It will be declined. You can check your balance and track your transactions at www.nbcardservices.com. 9. Can I use my card at the ATM?
Yes. 10. Are there any fees?
• ATM International Withdrawal - $2.50
• ATM Domestic Withdrawal - $1.25
• ATM International Balance Inquiry - $.50
• Card Activation $ $9.00
• Card load $1.00
• Dormancy $2.50 per month (occurs 7 months after the card has not been used).
11. What happens if my prepaid card is lost or stolen?
Lost cards must be reported lost within 24 hrs. Call 1(866) Nat VISA (1(866) 628 8472). Call would be forwarded to a bank representative and the card cancelled.
 Bill Pay
1. How can I sign up for Bills Pay?
You have three options.
• Set up Bills on your Mobile Banking Account
• Set up Bills pay on your Online Banking Account
• Come into any Branch and set up Bills Pay via the ATM.
2. What I need to sign myself up for Bills Pay?
Your billing account numbers. 3. Who can I pay using Bills Pay?
Electricity, Water, Cable, Telephone, S. L. Horsfords & Co Ltd, TDC, NCI, Immaculate Concept Convent School (ICCS), National Bank Black Card (XCD & USD).
 Brokerage
1. What benefits will I receive from the ownership of shares?
a. The ownership of shares in any company gives the investor the privilege of being a part owner in the invested company.
b. The investor can benefit from an increase in share value should the company’s share price rise.
c. The investor will receive a return on his shares in the form of dividend according to the performance of the company.
2. How are my shares traded on the ECSE?
a. The ECSE provides an electronic trading platform that allows investors to buy and sell securities among themselves.
b. Persons with existing shares who are willing to sell their shares will approach the broker and their shares will be placed on the electronic market for sale.
c. Prospective investors who are interested in buying shares will also approach the broker to give their interest and an order will be placed on the market to buy shares.
d. Once shares are successfully traded the broker will perform the necessary transfer of shares to the buyer and the proceeds from the sale will be paid to the seller.
3. Since I will not get a certificate, how will I know that I own the shares?
a. Shares of all companies listed on the ECSE are held in a dematerialized form. This means that investors will no longer hold certificates to confirm proof of ownership.
b. Your shares will be held in electronic form at the Eastern Caribbean Central Securities Registry and a registry account number and Investor ID number is issued to each investor for shares bought.
c. The investor ID numbers are unique numbers for each investor and a registry statement is sent to each shareholder containing these numbers along with the amount of shares held in the named company.
d. The investor ID Number is proof of ownership of your shares. Investors are advised to keep the registry account statement in a safe place.
4. How Does One Buy Securities traded on the ECSE?
a. Establish an account at National Bank.
b. Specify the securities to be purchased and the transaction amount.
c. Make payment and await confirmation.
5. How Does One Sell Securities traded on the ECSE?
a. Establish an account at National Bank.
• Investor ID Number required (Registry statement issued by ECCR)
• Picture ID required.
b. Complete the transfer instructions.
c. Await same day confirmation.
 International Business
1. What information do I need to send a wire transfer?
a. Name of the person the money is being sent to
b. Address of the person the money is being sent to
c. Account number
d. Name and Address of Bank
e. Destination USA - Routing number, ABA, Fed Wire or SWIFT Address
f. Destination Canada - Transit number or Branch number
g. Destination Africa, India or other - SWIFT Address
2. Do I need to have a National Bank account to do a wire transfer?
Yes 3. How long do the funds take to reach?
The funds are delivered within 24 hours. 4. How can I have money wired to my National Bank account?
Contact us at 465-2204 Ext 1121 or 1126 and we will provide you with our correspondent details. 5. Are there any deductions on incoming wire transfers?
Yes. There is a $20.00 deduction. 6. Are there any fees for outgoing wire transfers?
Yes. National charges a transaction fee on outgoing wires. The fees vary according to the destination. Call us at 869 465-2204 Ext. 1121 or 1126 for more information. The transfer is also subject to fees that are assessed by the recipient’s Bank which are beyond our control. 7. Can I cash my National Bank draft overseas?
Yes. If the draft is presented at the Bank on which it is drawn it can be exchanged for cash. 8. If the draft is presented at another Bank how long will it take to clear?
In the US it will take 4 days to go. Outside the US it will take 4 to 6 weeks. 9. Can I receive cash for a foreign Bank draft at National Bank?
No. Foreign Bank drafts take 4 to 6 weeks to clear.
 Loans
1. How long will it take to get an approval on my loan application?
Requests for funds under $200,000.00 are approved in one business day provided all of the documents are presented with the application. 2. How will I be notified if my application is approved or declined?
Initially you will be advised by a telephone call which will be followed by a written offer. 3. What is the interest rate for a business loan?
Interest rates are the prevailing rate at the time of the application. 4. Will my interest rate go up?
The Bank reserves the right to change your interest rate. 5. How much money do I have to put down?
Loans up to two hundred and seventy thousand EC dollars may be granted without input. The Bank may lend up to 95% of the project cost. 6. Can my land be used as input?
Certainly! 7. What is the closing cost?
Loan negotiation fee Stamp duty. 8. Do you finance the closing cost?
We finance closing cost for those loans where the total cost including closing costs does not exceed the $270,000.00. 9. Is there a prepayment penalty?
You may make principal payments at anytime during the life of the loan. However, if you wish to repay the entire principal balance prior to maturity you should advise the Bank 180 days prior to the transaction date to avoid a penalty. Failure to do so would result in a prepayment penalty. 10. What is security?
Something of value, cash securities or other property--pledged to support the repayment of an obligation. 11. Do I need security?
Yes. 12. What can I offer as security?
In a mortgage loan the security is the property that is being purchased or built. 13. What is a promissory note?
Is a contract detailing the terms of a promise by one party (the maker) to pay a sum of money to the other (the payee). The terms of a note typically include the principal amount, the interest rate, and the maturity date.
 Mobile Banking
1. What is Mobile Banking?
Mobile banking is the term used to describe the execution of banking functions such as checking account balances, viewing transactions, and paying bills via a mobile device. 2. What is Mobanking?
MoBanking is National Bank’s mobile banking application. 3. How does the application work?
• Customers will request account information using text messaging and the Banks will respond in like manner. LIME will provide the service.
• Customers can set up alerts so that they are automatically notified if transactions are performed on their account or if their balance goes above or below a specified threshold amount.
• Customers can also log into mobile banking using any internet enabled device (computer, laptop or mobile phone) and perform banking transactions.
4. What transactions can I do using an internet enabled device?
• Check Account balances
• View your recent transactions
• Transfer Funds between accounts
• Pay bills
• Activate Alerts
• Manage Account Settings
• Order Cheque Books
5. What transactions can I do using a cell phone that is not internet enabled?
If your cell phone is not internet enabled you can use text messaging to:
• Check accounts balances
• View your last 2 transactions
• Pay bills. To receive text alerts and pay bills using text messaging, go to http://start.sknanb.com on any computer or other internet enabled device and activate the alerts and select the merchants you would like to pay.
• Receive and activate alerts
• Do intra-account transfers
6. How do I sign up?
Visit your nearest National Bank Branch and complete an application form. You can also print an application form from our website (www.sknanb.com), complete and submit the original to any of our branches. 7. What if my device is lost or stolen?
Call your local service provider to deactivate your phone. Report it immediately at (869) 465-2204. 8. What if I change my mobile number?
If you change your mobile number, your user ID will remain the same. However, you must visit one of our branches or send us an email at ebanking@sknanb.com, so that we can reset your alerts to your new number. 9. What is required to set up a mobile account?
A customer-completed application form and a LIME cell phone or computer. 10. Is the account password driven?
There will be a user ID, and a temporary password. After, the initial login, the user will be required to change his/her password. 11. Are there different levels of access?
There is the ability to set up user roles. This can limit a customer to making inquiries or restrict or grant access to bills pay. 12. Is this product suitable for both personal and corporate banking?
Yes. 13. Is there a limitation on the number of accounts one can access?
No 14. Is there a limitation on the account type?
No 15. Can funds be transferred between accounts of different currencies?
No 16. Can several phones be linked to the same account by the same user?
2 phones can be linked to each account. If 2 phones are linked to the same account, once an alert is setup, it will be sent to both phones. 17. Is it secure?
Our mobile banking solution is secured by VERISIGN. 18. Can funds be transferred between accounts of different currencies?
No. Also, funds cannot be transferred to and from fixed deposits. Funds cannot be transferred from a loan or a mortgage but can be transferred to a loan or to a mortgage. 19. What type of phone is required for this product to work?
• WAP 2.0 – Wap 2.0 phones guarantee end to end encryption on the same levell (or higher) as standard internet banking practices. WAP 2.0 was introduced to the market in June 2003. As of January 2005, the last WAP 1.x phone was made and sold in Korea. T-Mobile estimates that all WAP 1.x phones will be obsolete by mid-2008, as there hasn’t been one sold in over 4 years.
• Wireless Application Protocol (WAP) is an open international standard for applications that use wireless communications. Its main use is to enable access to the Internet from a mobile phone or PDA.
• A WAP browser provides all of the basic services of a computer-based web browser, but simplified to operate within the restrictions of a mobile environment, such as a smaller screen.
20. Can the Mobanking Application be accessed through a PC or a MAC?
Yes. Any internet enabled device (computers, laptops, PDA’s and phones) can access mobile banking and perform banking transactions. 21. Can this product work with phone providers other than LIME.
Not at this point in time.
 Online Banking
1. How secure is my account and how is my information transferred over the Internet?
We use 128-bit encryption. Encryption is presently the most effective way to achieve data security. That’s why your browser must be compatible with 128-bit encryption in order to access Online Banking. When you connect to National Online, your session is encrypted. Web browsers use standard security protocols like Secure Sockets Layer (SSL) to enable private information to be transmitted safely over the Internet. When you visit a Web site with the SSL Protocol, a secure connection is created between your computer and the Web site server you are visiting. Once this connection is established, you can transmit any amount of information to the Web server safely. Therefore, when you connect to our secured site all data is encrypted using 128-bit SSL encryption. This ensures that a third party cannot understand the data you send over the Internet. Your password and activation code are further secured by being stored in encrypted non-human readable format. Remember that Internet communications are not secure unless the data being sent are encrypted. 2. Is the service compatible with all browsers?
Yes. 3. How do I reset my password if I forget it?
Call us at 465-2204 ext 1111 or email electronicbanking@sknanb.com. 4. How can I tell if my browser session is secured?
For Web browsers like Microsoft Internet Explorer and Netscape Navigator, a closed, yellow padlock that appears in the right bottom of the browser window will indicate a secure, encrypted session. You may also check the address bar of your browser, once the Web site address starts with “https://” rather than “http://” then the session is secured. Site is secured by VeriSign. 5. What can I do using Online Banking?
You can see your account information, transfers funds between accounts, requisition wire transfers, bank drafts, standing orders, order cheque books, stop payments, pay bills and more. 6. How do I register for Online Banking?
Complete an application form and send to the Bank. Personal and Business accounts that required 2 or more signatures per transaction are eligible for enquiry status only OR One authorised signatory can be an Initiator of the financial transaction and the other authorised signatory will have to authorise it (NEW FEATURE). You must have reached 18 years of age to apply (this also applies to MoBanking.
 Point-of-Sale
1. What is a point of sale?
The point or place at where an electronic transaction takes place. It includes Internet and telephone sales. There is no charge for point of sale transactions. 2. What is a point of sale device?
A machine used by merchants or retailers to process credit and debit card sales. 3. Will I be charged if I use my debit card at a POS?
No. It is against the card association’s regulations for a merchant to charge a customer for using a point of sale machine. 4. What is a merchant account?
An agreement between a bank and a merchant which allows the merchant to accept card payments which are electronically credited to the Bank for further credit to the account of the merchant. 5. What is required for this type of service?
a. Completion of the application and agreement.
b. A National Bank current account.
c. A dedicated phone line to support POS operation
d. One year sales projections.
6. What is the cost to the merchant for a POS service?
The merchant discount rate is negotiable.




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