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Contact Information



Category

  • General Enquiries
    Phone: (869) 465-2204
    Email:customerservice@sknanb.com

    Account Enquiries
    Phone: (869) 465-2204 ext 1118

    Card Services / Merchant Account Enquries
    Phone:(869) 465-2204 Ext 1408 / 1417

    Internet Banking Enquiries
    Phone: (869) 465-2204 Ext 1111
    Email: If possible, login to your account and send an email via the Bank Mail option under the Other Activity Menu or send an email to customerservice@sknanb.com.

    International Banking Enquiries
    Phone:(869) 465-2204 Ext 1121 / 1126

    Loans / Mortgages Enquiries
    Phone: (869) 465-2204 Ext 1200 / 1220

    Your National Bank family is always available and anxious to address all of your questions, concerns and suggestions. Your feedback allows us to improve and serve you better.

    Branches

    • Basseterre
    • Bank Cards Center
    • Pelican Mall
    • Sandy Point
    • RLB International Airport
    • Nevis
    • Telephone
    • (869) 465-2204
    • (869) 465-2204 ext 1401
    • (869) 465-2204 ext 1150
    • (869) 465-2204 ext 4120
    • (869) 465-2204 ext 1180
    • (869) 469-5244
    • Fax
    • (869) 465-1050
    • (869) 466-1908
    • (869) 465-4592
    • (869) 465-0130
    • (869) 465-1050
    • (869) 469-0194


    By Mail

    • St. Kitts
      P.O Box 343
      Central St,
      Basseterre
      St. Kitts 00265
      West Indies
    • Nevis
      P.O Box 202
      Prince William St
      Charlestown
      Nevis
      West Indies


    Protect your self by reporting any suspicious activity immediately.
    Suspicious activity includes, but is not limited to:

    • Unrecognised Card Transactions
    • Suspicious Calls
    • Suspicious Emails / Text Messages

    You may monitor all activities involving your account via alerts sent either to your cell phone or via email.
    Alerts are created under our MoBanking Site, click here to create alerts.
    If you have not yet registered for our MoBanking Service, please complete this form
    and return it to the nearest branch.

    Please call (869) 465-2204 ext 1401, 1402 or 1403 to report all suspicious activity.

    At the St. Kitts-Nevis-Anguilla National Bank Ltd. we are dedicated to providing our customers with the highest level of proficiency in delivering our products and services.
    While we are always delighted to receive any positive comments you might have, unfortunately, there may be occasions when we fall below our own high standards, possibly a delay in processing a transaction or an error while processing a transaction.
    Therefore, we encourage our customers to immediately contact us if at any stage they feel that our service levels are not up to their expectations.
    Please click here to view the procedure for filing a complaint.

    Customers wishing to file a complaint must do so in writing by letter, fax or email.

    Please download the Customer Complaint Form, fill in the details and email it to complaints@sknanb.com or fax it to 869-465-1050.

Report suspiscious activity on your card to us immediately.