As a Visa cardholder, you benefit from this Price Protection Programme which helps you get the best price you can find on most products you buy with your eligible card.
Terms and Conditions
Simply pay for the entire cost of the product with your eligible card and if, within 30 days of the date you purchased the product, you see either a Printed Advertisement or Non-Auction Internet Advertisement for the same product (same model number and same model year) by the same manufacturer, in the same market*, we will refund the difference up to the benefit amount per item (and per account per 12 month period). The price difference must be above USD 25 for this coverage to apply. *Same market is defined as same country and within 100 kilometers of point of purchase.
For the U.S., it will mean the 48 contiguous states. Alaska, Hawaii and other U.S. territories will be treated separately. Printed Advertisement is defined as advertisements appearing in a newspaper, magazine, store circular, or catalog which state the authorized dealer or store name, item (including make, model number), and sales price.
The advertisement must be for the identical item (same make, model number and same model year). A no-auction internet advertisement is an advertisement posted on the internet, by a non-auction merchant with a valid tax identification number. The advertisement must be for the identical item (same male, model number and same model year). The printed version of the Internet advertisement must include the merchant’s internet address and customer service telephone number, as well as information about the item, including model number, sales price and date of publication.
Products eligible for coverage:
- New consumer products purchased entirely with your eligible card, whether for your own use or given as a gift, qualify for the Visa Price Protection programme.
- Coverage is for up to the maximum benefit amount and for 30 days from the date of purchase.
- Coverage includes, but is not limited to, Black Friday, Cyber Monday, Mother’s Day, Father’s Day.
Visa Gold USD 400 per account per 12-month period
Visa Platinum USD 500 per item – Maximum of USD 2,000 per account per 12-month period
What is not covered?
- Products purchased for resale or commercial use unless they are for your individual professional use.
- Merchandise for which claims have not been initiated within 4 calendar days of discovery of an internet site advertising the lower price or publishing of a printed advertisement showing a lower sales price;
- Used, antique, recycled, previously owned, rebuilt, or remanufactured items, whether or not you knew the condition of the items;
- Customized, unique and one of a kind items;
- Jewelry, collectibles, art, antiques, special order, or rare one-of-a-kind items;
- Layaway items, items returned to any store;
- Any products purchased from an internet auction site;
- Items for which the printed advertisement or non-auction internet advertisement containing the lower price was published more than 30 days after the date you purchased the product;
- Items advertised or shown as price quotes, bids or final sale amounts from a non-auction internet site;
- Items advertised in or as a result of “limited quantity”, “going out of business sales”, “cash only” or “close out” advertisements (or similar), items shown on price lists or price quotes, costs savings as a result of manufacturer’s coupons or free items, or where the advertised price includes a bonus or free offers, special financing, installation or rebate, or one of a kind or other limited offers;
- Services (including, but not limited to, the performance or rendering of labor or maintenance, repair or installation of products, goods or property, or professional advice of any kind;
- Consumables or perishables;
- Watercraft, motorized vehicles (including but not limited to snowmobiles, airplanes, automobiles and motorcycles), or their motors, equipment and accessories (including but not limited to communication devices intended solely for use in the vehicle);
- Labor of any kind, including labor on new parts eligible for this program;
- Land, permanent structures and fixtures (including, but not limited to, buildings, homes, dwellings, and building and home improvements);
- Live plants or animals;
- Stuffed or mounted animals, animal and fish trophies, objects preserved through taxidermy, mummification or other preservation methods;
- Airline tickets (or transportation tickets of any kind), travelers checks, cash or its equivalent, negotiable instruments, trading cards, bullion, stamps, lottery tickets or other gambling related items, or tickets to events or for entertainment, numismatic or philatelic property;
- Differences in price due to sales tax, storage, shipping, handling, postage, transportation and delivery;
- Differences in price due to foreign exchange rates or fluctuation in foreign exchange rates;
- Delay, loss of use, loss of market, interruption of business or any other indirect or consequential loss of damage
Visa cardholders can benefit from the security and safety offered through Visa Purchase Protection. If something you bought with your card is damaged or stolen within 180 days of purchase, you are protected.
Coverage is limited to the cost of the item (excluding delivery and transportation costs) up to a maximum amount per Cardholder account per twelve-month period. Coverage is secondary. If you or the recipient of the gift have any other insurance that would cover the eligible purchases (such as homeowner’s, renters, or auto insurance), the Visa Purchase Protection will pay the amount not covered by your primary insurance up to the amount you paid for the item with your card, subject to the limits
What do I need to be covered?
- The purchase must have been made entirely with your card, for yourself or as gifts except for the items listed below.
- Purchase registration is not required to be eligible for this coverage.
What is covered?
- Any items you buy entirely with your Visa card, except the ones specified below are covered for a full 180 days from the date of purchase indicated on your credit card statement.
Core Benefits / Benefit Amount
- Visa Gold Coverage is limited to the cost of the item up to USD 1,000 per account per 12-month period
- Visa Platinum Coverage is limited to USD 5,000 per event and up to USD 10,000 per account per 12-month period
How is the claim submitted?
The cardholder or beneficiary has three options to open a claim:
- Benefits Portal The cardholder may access the Visa Benefits’ Portal thought the link www.visa.com/benefitsportal
- Once in the landing page of the Benefits’ Portal, please click on “Login” or “Enroll”
- Click on “Claims”
- Click on “Create Claim”
- Choose a Product from the drop-down menu
- Choose the benefit you need to file a Claim for and agree to all terms and conditions
- Complete all requested information and click on “Save”. This step creates the claim case number.
- Attach all required documents h. Click on “Submit
Claim Documentation
- Your Visa card account statement showing the purchase claimed.
- Purchase itemized invoice.
- In case of a. Theft: a report from the police or the appropriate official authority in the location where the incident occurred, filed within 48 hours of the incident.
- Damage: copy of repair estimate or repair bill. • Wire form.
- Additional information may be required.
Notes: The cardholder is the only person allowed to open a claim. Benefit amounts are identified in US Dollars. Payment of claims will be made in local currency where required by law, with the official Foreign Exchange Rate published on the date the claim is paid. If the cardholder makes any claim knowing it to be false or fraudulent in any respect, he or she will no longer be entitled to the benefits of this protection, nor to the payment of any claim made under this policy.
General exclusions
- Suicide, attempted suicide or intentionally self-inflicted Injury;
- Sickness unless specifically covered in the Policy;
- Congenital anomalies and conditions arising out of or resulting there from;
- Elective cosmetic or plastic surgery unless Medically Necessary as the result of an Injury;
- Loss caused directly or indirectly, wholly or partly by medical or surgical treatment except as may be necessary solely as a result of Injury;
- Bacterial infection except bacterial infection of an Injury, or except bacterial infection from the accidental ingestion of a substance contaminated by bacteria.
- Any claim occurring as a result of: War, civil war, invasion, insurrection, revolution, usurped power or action taken by governmental authority in hindering, combating or defending against such an occurrence;
- Any claim occurring as a result of participating in military, naval or air service of any country;
- Accident occurring while a passenger on; or operating; or learning to operate; or serving as a member of the crew of any aircraft except as provided in the policy;
- Accident or claim occurring as a result of participation in any professional, semi-professional or interscholastic team sports or any bodily contact sport;
- Accident or claim occurring as a result of participation in contests of speed using a motorized vehicle or bicycle; in skydiving/parachuting, hang gliding, bungee jumping, scuba diving, mountain climbing, pot-holing or while riding on a motorcycle (greater than 100 cc);
- Accident or claim occurring while under the influence of drugs, alcohol or other intoxicants unless prescribed by a Physician and taken as prescribed or the treatment of alcohol or drug abuse, addiction or overdose;
- Depression, anxiety, mental or nervous disorder or rest cures;
- An Insured travelling against the advice of a Physician;
- Injury to which a contributing cause was the commission of, or attempt to commit, an illegal act by or on behalf of the Insured or their beneficiaries;
- The use, release or escape of nuclear materials that directly or indirectly results in nuclear reaction or radiation or radioactive contamination; or the dispersal, release or application of pathogenic or poisonous biological or chemical materials.
- Any expenses covered under any workers compensation or employer’s liability policy;
What purchases are covered?
Items to be eligible must be purchased entirely with a valid Visa card and the eligible item must have an original Manufacturer’s written repair warranty valid in the country where purchased, or valid in the country the item resides as long as the original warranty covers it.
What is not covered?
- Boats, automobiles and any other motorized vehicle; and motorized vehicle parts and accessories
- Consumables and perishables or services (including but not limited to the performance or rendering of labor or maintenance, repair or installation of products, goods, or property, or professional advice of any kind. Consumables are products that consumers use recurrently, items which get used up or discarded. Perishable Items likely to spoil, decay or become unsafe to consume and/or use including but not limited to food, cosmetics and perfume.
- Items which carry a “satisfaction guaranteed” promise that provides product replacement or benefits for anything other than defects in material and workmanship of the item
- Used, rebuilt and re-furbished items
- Any shipping or promised time frames of delivery, whether or not stated or covered by the manufacturer’s warranty
- Any customized, unique, or rare items
- Any costs other than those specifically covered under the terms of the original manufacturer’s written repair warranty, as supplied by the original manufacturer, or other eligible warranty
- Items which are intended to become part of the real estate
- Products purchased for resale, commercial use; coverage is provided if your purchase is done for your individual professional use.
- Items with a manufacturer’s original warranty or store warranty of less than (3) three months or more than (3) three years
Visa Extended Warranty
No extension
| Manufacture Warranty | Visa Warranty |
|---|---|
| 3 months | 3 additional months |
| 6 months | 6 additional months |
| 1 year | 1 additional year |
| 3 years | 1 additional year |
| 4 years or more |
The item must be purchased entirely with your eligible Visa card.
Benefit Amount
- Visa Gold USD 1,000 per incident/maximum of USD 5,000 per acct. per year
- Visa Platinum USD 5,000 per incident/maximum of USD 10,000 per acct. per year
**Coverage includes country of card issuance, only if allowed by local regulations
Pay for a rental car with a valid Visa card, and receive coverage for vehicle damages in the event of an accident for rental periods up to 31 days.
For the coverage to be applicable, the cardholder must decline the Collision Damage Waiver (CDW) or similar coverage offered by the auto rental company. Coverage is provided by AIG.
Who is covered?
The cardholder and any additional authorized drivers designated in the rental car agreement.
Coverage
The coverage is provided for covered loss to a Rental Car caused by the Rental Car’s collision with another object or its overturn.
Coverage is provided for the lower of:
- the contractual liability assumed by the Visa Cardholder with the owner of the Rental Car;
- the Actual Cash Value, subject to any maximum amount, as may be shown in the Schedule of Benefits; 3. the Reasonable and Customary charges of repair or replacement.
Covered vehicles are land motor vehicles with four wheels which the Visa Cardholder has rented for a period of time shown on the Rental Car Agreement.
Coverage is provided for vans only if they are standard vans with standard equipment and are designed to carry a maximum of 8 people. Coverage is also provided for equipment or accessories installed in the van for the purpose of assisting a handicapped driver.
This coverage is “primary” coverage. If the cardholder is unable to decline the auto rental company coverage, the Visa coverage will be “secondary” to the auto rental company coverage and will be responsible for any gap between the auto rental company coverage and the damages for which the cardholder is responsible
Do I need a Travel Certificate?
A Travel Certificate must be generated prior to a trip for the trip to be covered if an emergency occurs when traveling abroad. Eligible Visa cardholders should visit www.visa.com/benefitsportal to generate this certificate at no charge.
What is the cost of generating a Travel Certificate?
There are no fees to generate a Travel Certificate for eligible Visa cardholders
Who is eligible for the Travel Certificate?
International tickets purchased on anyone’s behalf by a primary holder of a Visa Platinum, Signature or Infinite card are covered and eligible for the Travel Certificate
**Coverage includes country of card issuance, only if allowed by local regulations
Pay for a rental car with a valid Visa card, and receive coverage for vehicle damages in the event of an accident for rental periods up to 31 days.
For the coverage to be applicable, the cardholder must decline the Collision Damage Waiver (CDW) or similar coverage offered by the auto rental company. Coverage is provided by AIG.
Who is covered?
The cardholder and any additional authorized drivers designated in the rental car agreement.
Coverage
The coverage is provided for covered loss to a Rental Car caused by the Rental Car’s collision with another object or its overturn.
Coverage is provided for the lower of:
- the contractual liability assumed by the Visa Cardholder with the owner of the Rental Car;
- the Actual Cash Value, subject to any maximum amount, as may be shown in the Schedule of Benefits; 3. the Reasonable and Customary charges of repair or replacement.
Covered vehicles are land motor vehicles with four wheels which the Visa Cardholder has rented for a period of time shown on the Rental Car Agreement.
Coverage is provided for vans only if they are standard vans with standard equipment and are designed to carry a maximum of 8 people. Coverage is also provided for equipment or accessories installed in the van for the purpose of assisting a handicapped driver.
This coverage is “primary” coverage. If the cardholder is unable to decline the auto rental company coverage, the Visa coverage will be “secondary” to the auto rental company coverage and will be responsible for any gap between the auto rental company coverage and the damages for which the cardholder is responsible.
Do I need a Travel Certificate?
A Travel Certificate must be generated prior to a trip for the trip to be covered if an emergency occurs when traveling abroad. Eligible Visa cardholders should visit www.visa.com/benefitsportal to generate this certificate at no charge.
What is the cost of generating a Travel Certificate?
There are no fees to generate a Travel Certificate for eligible Visa cardholders
Who is eligible for the Travel Certificate?
International tickets purchased on anyone’s behalf by a primary holder of a Visa Platinum, Signature or Infinite card are covered and eligible for the Travel Certificate
The following specific costs are covered:
- Damage due to collision.
- Theft of vehicle and related charges.
- Malicious vandalism charges.
- Loss due to accidental fire as long as the liability rests with the cardholder.
- Towing charges as long as such charges result directly from a covered loss.
- Loss of use.
- Administrative fee charged by the rental company
Visa Rewards Program is covered as long as a valid and verifiable Rental Car Agreement has been issued to the Visa Cardholder, and the entire transaction is charged to an Eligible Account
How is the claim submitted?
If a Visa cardholder is involved in an accident or the rental vehicle is stolen, he or she should call the Claims Administrator immediately. A representative will answer any questions the cardholder or the auto rental company representative may have, and will send the cardholder a claim form
The auto rental company might require the cardholder to pay for damages with his Visa card. If this happens, the insurance company will reimburse the cardholder directly for the covered amount after the claim is processed.
The cardholder or beneficiary has three options to open a claim.
- Benefits Portal The cardholder may access the Visa Benefits’ Portal thought the link www.visa.com/benefitsportal
- Once in the landing page of the Benefits’ Portal, please click on “Login” or “Enroll”
- Click on “Claims”
- Click on “Create Claim”
- Choose a Product from the drop down menu
- Choose the benefit you need to file a Claim for and agree to all terms and conditions
- Complete all requested information and click on “Save”. This step creates the claim case number.
- Attach all required documents
- Click on “Submit”
- By Phone
- Please contact the Visa Customer Service Center
- The cardholder will receive an initial package containing the claim form and the list of documents that are needed for each claim
- All required documents, including the claim form, must be sent electronically to [email protected]
General exclusion
- Suicide, attempted suicide or intentionally self-inflicted Injury;
- Sickness unless specifically covered in the Policy;
- Congenital anomalies and conditions arising out of or resulting there from;
- Elective cosmetic or plastic surgery unless Medically Necessary as the result of an Injury;
- Loss caused directly or indirectly, wholly or partly by medical or surgical treatment except as may be necessary solely as a result of Injury;
- Bacterial infection except bacterial infection of an Injury, or except bacterial infection from the accidental ingestion of a substance contaminated by bacteria;
- Any claim occurring as a result of: War, civil war, invasion, insurrection, revolution, usurped power or action taken by governmental authority in hindering, combating or defending against such an occurrence;
- Any claim occurring as a result of participating in military, naval or air service of any country;
- Accident occurring while a passenger on; or operating; or learning to operate; or serving as a member of the crew of any aircraft except as provided in the policy;
- Accident or claim occurring as a result of participation in any professional, semi-professional or interscholastic team sports or any bodily contact sport;
- Accident or claim occurring as a result of participation in contests of speed using a motorized vehicle or bicycle; in skydiving/parachuting, hang gliding, bungee jumping, scuba diving, mountain climbing, potholing or while riding on a motorcycle (greater than 100 cc);
- Accident or claim occurring while under the influence of drugs, alcohol or other intoxicants unless prescribed by a Physician and taken as prescribed or the treatment of alcohol or drug abuse, addiction or overdose;
- Depression, anxiety, mental or nervous disorder or rest cures;
- An Insured travelling against the advice of a Physician;
- Injury to which a contributing cause was the commission of, or attempt to commit, an illegal act by or on behalf of the Insured or their beneficiaries;
- The use, release or escape of nuclear materials that directly or indirectly results in nuclear reaction or radiation or radioactive contamination; or the dispersal
